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The 5 capabilities that redefine online banking fraud management

Published:
16/12/2024
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Fraudsters are getting craftier and online banking has become a prime target. Recent years have seen an uptick in sophisticated attacks, fuelled by the rapid move to digital during the pandemic. Staying ahead of these schemes is no longer optional for banks and financial institutions. Customers demand speed, simplicity, and - above all - security.

With the stakes so high, a proactive defence strategy isn’t just smart - it’s essential. Here are five key capabilities that can help financial institutions combat fraud at its source.

1. Full transparency across every session

Fraud thrives in blind spots. Traditional detection methods, such as risk scores, simplify complex realities into a single metric, often missing subtle signs of danger.

Achieving complete visibility means seeing every action within a user session - every tap, swipe, or login attempt. This level of clarity allows for pinpointed responses, stopping threats without disrupting genuine users.

2. Rapid detection through multilayered analysis

Fraud doesn’t announce itself. Often, it’s hidden within complex behavioural patterns or subtle anomalies across devices and channels.

Combining technologies like behavioural biometrics, device integrity checks, and transactional risk analysis enables rapid identification of threats. With the ability to cross-analyse multiple data points in real-time, analysts can focus on genuine risks, cutting through the noise in minutes.

3. Intelligence that tracks the threats

Fraudsters constantly refine their tactics, making threat monitoring an ongoing battle. Staying ahead requires continuous analysis and classification of emerging risks.

By leveraging tailored threat intelligence, institutions can prioritise their efforts effectively, reducing stress on analysts and enhancing their ability to act decisively. The result is a team that’s more prepared and less overwhelmed.

4. Real-time responsiveness for seamless service

In today’s digital world, delays are costly. Customers expect immediate responses when accessing services, and fraud detection is no exception.

If detection systems can’t keep pace with real-time demands, they risk either frustrating legitimate users or allowing fraud to slip through.

Real-time decisioning ensures that every transaction is assessed instantly, enabling swift and accurate responses. This means smooth experiences for customers and a secure environment for everyone.

5. Smart automation that works for you

Managing fraud responses manually is like holding back a flood with a bucket. Automation isn’t just about efficiency - it’s about precision.

By deploying intelligent, adaptive systems, financial institutions can set up smart rules that respond dynamically to evolving threats. This not only ensures security but also keeps operations smooth, even under pressure from large-scale attacks.

Build a defence that’s ready for anything

Fraud management is no longer about reacting to what has already happened - it’s about staying ahead of what’s next. With the right mix of tools and strategies, financial institutions can protect their customers, their reputation, and their bottom line.

At Cleafy, we kept this in mind when developing our solution. A solution that continuously analyses online activities across digital channels, combining multiple detection technologies with threat intelligence data. 

How strong is your defence? Download our checklist to evaluate your current capabilities and discover ways to enhance your fraud prevention strategy.

In the fight against fraud, it pays to stay one step ahead.

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